Our Reviews

My check in was quick and easy and I was provided an accurate explanation of services and cost in advance.

I was impressed on how knowledgable, patient and helpful Natasha is, during the process. She went above and beyond to make sure all my needs were met.Her and Titan really shows professionalism on what they do.. I am grateful and thankful they are able to make one of my dream into reality. Thank you to the both of them.

Front desk crew is very accommodating and helpful . Specially my sales agents April Bolibol and Titan who help me with till the end .I am very satisfied with the customer service they have provided me , the reason why I kept on coming back to the company.. Excellent skilled and knowledgeable and down to earth employees of the company .

Oil change took 6.5 hours.

Service Advisor and service technicians slong with Parts department were friendly and provided a great experience .

Accurate, efficient service

Fast and friendly! Aron was very professional, yet he made us feel comfortable. It's been almost 2 decades since we bought a new car and Aron was very patient with us. Very very happy with our experience at Servco Cheverolet Waipahu.

Advertising says 90 minutes or less. My appointment was for 8:45am checked in a little earlier and had to ask for updates on my vehicle at 11am. At which time I was told they were backed up, it would be another 30 minutes. I received my car around 11ish & my back seat was wet due to the window being let down while it was raining.

The staff was professional and courteous. Very simple process for the vehicle purchase.

The service was great! The wait was not long and it was a seamless drop off and pick up. RJ was very accommodating and helped with answering any questions I had.

They did a great job

Amazing experience across the board. Best service department and dealership experience. They always make sure my truck is taken care of. Great customer service and help.

Matt Beatty is a wonderful Is wonderful human bean always prompt and ready to help the customer

Reid is awesome! Having vehicle issues is so hard. He ensured I was kept informed and ensured I understood what was happening every step of the way.

Annalysa, was great, but it was too long a wait.

Overall great experience. Salesman Michael Padre was awesome. Went in looking for a used suv, ended up getting a brand new suv within our budget.

Had a great experience. Had Aron as my dealer

Your Sales Consultant Mike Gomez did a great job. He is kind and accommodating. Very much knowledgeable with the car. Very professional.

Pat and Justin were excellent!

You guys was willing to help me understand everything cause this was my first time buying a new car

My salesman, Joe, was great. I’ll definitely buy again from him as he’s honest and genuine. In regard to the dealership itself, I would like to see the dealership allow customers to reserve cars that are in transit if they make a deposit. Other dealerships allow customers to make a deposit to hold/reserve cars that are in transit.

Helped to get a truck that I liked even if I did have 0 credit. And very professional, stress free.

Customer service was great. Communication was great

Easy and friendly

Great service , easy to work with and frendly people. And very close to my home convinent drop off.

Excellent

great ease on dealing with Keith

Henry was our sales rep and was wonderful to work with.

It was one of my best car buying experience. The salesman was very knowledgeable and had my best interest in mind. He could have easily given me the sales pitch but he was very honest throughout the process and we came out of there knowing that we made the right choice. Pay that man….

No good, couldn’t even help me for what I came in for. Never again taking my truck to them

Always great service

Awesome customer service , great mahalo to Etthan nd Jeff 👏👍

I brought my Malibu in to have my tire sensors fixed due to an error light showing. RJ the service tech made sure that I understood the cost of having this fixed. Great communication from the dealership.

Wait time in line reasonable. Dealership should consider loaner cars because wait time for shuttle is always very long. Ako's dealership should consider washing the cars after service like lot of dealerships

Turn around time quicker than expected. Getting what needed to be done before estimated complete time of service and labor. Mahalo nui 🤙

Smooth and easy. Very helpful staff

Really appreciated John taking rhe time and patience with my children. Purchasing a automobile is a big step and responsibility.

The service as requested has been successful. The high voltage system is working again and increased the electric power generation from 30 miles to 36 miles per charge Also the engine light warning is cleared as well as the “Service High Voltage System” warning. Excellent job Toyota Servco Service Team!

RJ went above and beyond to ensure my car was fixed

All my expectations were met. Though was a company vehicle, happy about the service and knowing when I bring my own brand new vehicle here its in good hands.

I salute you, Matt Beatty.

Charlie Wong and Aron morales did a great job working with me today n my purchase.

RJ was friendly and professional. Car was ready when promised.

Very courteous and explained what was being done to my car and the cost. More appreciated was that of their driver services that took me home and picked me up when my car was finished serviced.

Damage to rubber Valencia

Quick and responsive to my needs

The salesperson was condescending, dismissive, and overly bossy, speaking in a one-sided and commanding manner that felt unprofessional. His impolite, domineering attitude created an uncomfortable experience, made worse by his insistence that he receive a “10” on his review. Wow

Customer service and interactions with all employees was great. Really like the people and atmosphere there. But service wait time was terrible. Called in the morning to schedule an appointment and was given 9:45am & 10:45am options for earliest openings and next available would be around Sept 21st. Oil light was on so i took the 10:45am. I was told it would only be about an hour and a half because it was my first service for my 2025. When we got there at 10:45, service guy said it would be 2-3 hrs because workers were going to lunch at 12 and wouldn’t get to my car til after lunch. We waited 4+ hours! Service was completed about 15 minutes after 3pm. Longest service time we’ve ever had to wait for car service and it took up half our day coming from an hour drive from home.

Three and a half hours for an oil change and tire rotation when I made an appointment weeks ago is unacceptable.

The process went smoothly. Friendly and accommodating.

It was an awesome experience, Thank you very much to Michael Padre!

Excellent A+ Service

The establishment is beautiful, easy to find and well maintained. The staff here greets you right as you walk in and they are ready to help. We were shopping for a 3 row SUV and we had our eye on a Chevrolet Traverse. We only waited for a couple of minutes and Keith greeted us and introduced himself, he asked us about what we’re looking for? We shared with him our little list and we were ready to purchase the vehicle he showed and let us test. Customer Service highest possible as the experience just continued through the finance process with Justin. I truly understand why they are voted top for Hawaii’s Best with service like this. We never felt pressured or did they make us feel unwelcome being that we are two females. The atmosphere is very wholesome doesn’t feel like you are even at a dealership which I absolutely adored. This location and team truly sets the bar high, Mahalo to Keith and Justin for all the Aloha you brought throughout our visit!!

Everything went very well.

It was great. Not a long wait time when checking in as well as pick up.

Staff was good. My appt was for 945. I called to check on my status at 1045. Car wasn't seen yet. That's ok, it was busy. Asked for a timeline when it might be seen, was told 1330 hrs. Not acceptable. Why make an appt at all. Took my vehicle and left. Very frustrated with the waste of my time.

The sales rep Natasha made my experience very smooth and awesome customer service. She had a lot of knowledge of the vehicles available for me. Sometimes a big buy like this can be scary but I was ready. She just made those options smooth and simple to understand . Awesome experience!! Thank you.

Jeff Venzon is truly the greatest service consultant that Servco has ever hired! From start to finish, my experience was outstanding. My truck was serviced efficiently and returned spotless — it looked brand new! The service rates were fair, and every employee I interacted with was friendly, professional, and courteous. I couldn’t be happier with the quality of care and attention I received. I highly recommend Servco for your next service appointment — you’ll be in great hands with Jeff and the entire team!

Service rep was awesome. Super communicative and informative

My experience was a great one. Plus it was my first time purchasing a vehicle, I really liked my experience

The intake process was efficient, the maintenance rep provided an excellent overview and sound advice on the maintenance to be performed, and the car was completed in a timely manner, well before I expected it.

Liked the aquadic garden outside your main entrance. Liked the coffee break tables and lounge area. The people and atmosphere were very uplifting.

My truck was at the service untill 5:30pm and was not serviced or worked on the entire day , we wasted a whole day. Very bad over booking of cars and very poor service

Excellent service with very timely return.

Paid $240 last year for oil service (full service). Little over a year later, I’m charged $320 for the same service. Feel like I’m being ripped off. Understand inflation but not $100 worth. Ridiculous. Lmk if I got ripped off. Should have been under $300.

1st time going to service in waipahu and to honest took long

I had specific requirements looking for a new car and John (Kamakana) found me what I was looking for but made sure I knew there were other options. The process was much easier than I anticipated.

You scheduled an appointment for service but it takes 1.5days for a diagnostic and half day to fix it. Gotta get better service…

Always knew the status of my vehicle and had it back on Friday .

Very good. Jeff was very professional and easy to communicate with.

Appreciate the ease of making the appointment, ease at the time of arrival and the ease of paying the bill.

Craig is terrific straight forward and friendly

Reid was fantastic even though we had some challenges with the service (fuel injector cleaning)

Wait time was reasonable, representative was polite

I had Representative Patrick Ibarra and he was ABSOLUTELY AMAZING. I respected his honesty and his passion in his line of duty and all that he brought to my experience of purchasing my brand new 2025 Chevy Traverse especially being that this was my first time purchasing a car on my own. He made me feel comfortable and listened to my wants of the vehicle and my need for the vehicle. He didn’t try to persuade me to choose a different vehicle when my mind was made on the vehicle I wanted. His encouragement and energy was always positive and that made me more confident in the process. He even helped me understand terms of the process and helped me set up the electronic aspects of my vehicle. Pat’s guidance and assistance was amazing and it didn’t stop there. I was then directed to Titan in the financial department and he was very down to earth and honest when it came to the pricing aspect. He explained terms to my understanding and it made me more comfortable in what the options that were available to me and what o was investing into that determined my monthly payments. The fact that he was able to provide options and explain each option to where I understood them brought confidence and excitement in what I was purchasing and even more so that I wasn’t breaking my wallet in doing so. This team is absolutely amazing and I will definitely recommend anyone who is interested in buying a new or used vehicle to see Pat and Titan. Because of their service, I will definitely never purchase another vehicle anywhere else but through them only. Thank you Pat and Titan for your service and passion in your job that made my experience an amazing one.

Exceptional service, from checking in; informed me of what was going to be done for the service, kept me updated during the service, called me when service was completed. Picked up vehicle with no questions asked. Great experience from begging to end.

MATT as always reaches out to meet our needs. I did not think Alstate should have denied the transmission flush and inspection. $1500 expense is simply not just filling fluid. But again not Matt's problem

Reid was very helpful and very professional

Susan was great. wasn’t too interested in a truck, then i found oot aboot the rebates, decided to part ways with my 1997 chevy 4x4.

Reid is a great service adviser

Pat Ibarra was very professional and great, was very informative of the vehicle that was sold to me and made us feel like family.

Everything was excellent. Very professional!

NOTHING BUT GREAT

Tasha and Derek were great to work with. They both made the purchase easy. 10/10 highly recommended

Awesome service from Kevin Asato and the whole team at Servco

Bryant Woolsey had given me excellent customer service from start to finish. He showed me all the vehicles I wanted to see, answered all my questions, and had a smooth transaction.

On time, very professional, and friendly

Titan is the BEST!!! Hands down somebody give that man a raise!!! He deserves it!!

I had an excellent experience purchasing my 2026 Silverado, and a huge part of that was thanks to Michael Padre. From start to finish, Michael was professional, knowledgeable, and genuinely easy to work with. He took the time to explain every detail, answered all my questions without pressure, and made sure I felt confident and comfortable throughout the entire process.

Craig is extremely professional and a fantastic service representative, he makes you feel like more than just a regular customer and listens to what is going on. Outstanding person!

Great fast service.

Fast and friendly staff. Kept me up to date the entire time and extremely helpful.

It was a drive in no appt. took my truck and done same day. Staff at service was great

Henry was great!

Great customer service

Worst experience at a Chevy service center ever, not coming back

Very easy process and Tasha was excellent.

Completed on a timely manner

felt very comfortable with John and his advice and experience were very much appreciated. He showed me a few trucks i was interested in so i could find something that would fit my needs the best. truly appreciate everyone that is there including those that just greeted me at the front desk. they truly made the experience enjoyable, which is something i rarely say when purchasing a vehicle. Aloha, Tani

My experience was awesome at Servco Leeward!! Mahalo to Tasha and Titan for making the process easy and painless!! Also Mahalo to Yabiku for putting in the good word!!

Matt did a great job manageing a bad situation regarding a defective factory paint job.